MoCargo Support

We're here to help with your account, cargos, shipments and invoices.

Contact us

πŸ“§ Email

info@mocargo.co.tz

πŸ“ž Phone / WhatsApp

+255 766 663 355

πŸ•‘ Hours

Mon–Sat, 8:00–18:00 (EAT)

When contacting us, please include your registered phone number and a short description of the issue so we can help faster.

Frequently asked questions

I didn't receive my OTP code

Make sure your phone number is entered correctly with the right country code and that you have network coverage. Wait a moment, then tap Resend Code. If it still doesn't arrive, contact us β€” your number may not be registered in our system.

"This phone number is not registered"

Your number must be registered as a customer in our cargo system before you can sign in. Contact support with your details and we'll help set up your account.

The code doesn't auto-fill

Auto-fill works on most Android phones with Google Play Services. If it doesn't fill automatically, simply type the code from the SMS into the boxes.

My dashboard is empty

If you've just registered, your cargos and shipments may not be linked yet. Contact support so we can verify your customer profile.

How do I log out?

Open the app menu/settings and choose Log out. You'll need your phone number and a new OTP to sign back in.

Privacy & data

See our Privacy Policy for what we collect and how we protect it.